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Cloud One Self Managed Business Communication Suite - Custom
Cloud One Self Managed Business Communication Suite is a dynamic solution crafted to address the sophisticated communication needs of expanding enterprises in Kenya, providing a cohesive and streamlined experience.
Cloud One presents a complete, self managed communication solution aimed at enhancing operational efficiency for businesses of all sizes. We handle every detail of deployment, configuration, and ongoing support, enabling your organization to focus on strategic growth. This offering is tailored for large enterprises that require advanced communication system capabilities, providing cutting-edge unified communications along with a robust set of features.
Self Managed Business Communication Suite Features
This innovative communication solution provides your company with specialized tools to streamline your communication processes effectively.
- Integrate voice, video, messaging, and advanced collaboration tools into a single, cohesive platform.
- Enable seamless communication across desktops, mobile devices, and web browsers with intuitive UC clients.
- Implement advanced call routing, queuing, and distribution strategies to maximize customer service efficiency.
- Utilize real-time dashboards and comprehensive reporting to monitor and optimize call center performance.
- Implement skills based routing to get the right person to the right customer.
- Integrate effortlessly with leading CRM platforms to enhance customer interactions and streamline workflows.
- Enable click-to-call functionality and automatic call logging for improved productivity.
- Facilitate seamless team collaboration with integrated instant messaging and presence management.
- Conduct professional video conferences with screen sharing and advanced collaboration tools.
- Implement sophisticated IVR systems with multi-level menus and customized routing rules.
- Utilize advanced call recording and monitoring capabilities for quality control and compliance.
- Hot desking functionality to allow for flexible work spaces.
- Benefit from advanced security features, including encryption and access control, to protect your communication infrastructure.
- Ensure high availability and reliability with redundant systems and failover mechanisms.
- Easily scale your communication system to meet the evolving needs of your business.
- Customize your solution with a wide range of add-ons and integrations.
- Gain valuable insights into communication patterns with comprehensive call analytics and reporting.
- your instance is exclusive for your own use & is not shared
- Instance specifications are based on best practices
- Gain valuable insights into communication patterns with comprehensive call analytics and reporting.
- Gain valuable insights into communication patterns with comprehensive call analytics and reporting.
- Gain valuable insights into communication patterns with comprehensive call analytics and reporting.
- Gain valuable insights into communication patterns with comprehensive call analytics and reporting.
- your instance license is exclusive for your own use for the period of your subscription
Powerful Integrations to Streamline your Workflows
Easily streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms.
You also get the ultimate flexibility to build your own with our open APIs.